Privacy policy

Last updated: December 2025

CloudNine Construction (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, or sign up for our newsletter.

Our website address: https://cloudnineconstruction.co.uk

1. Who We Are

CloudNine Construction is a building and refurbishment company based in Surrey, United Kingdom.

Data Controller: CloudNine Construction
Registered office: Manor House Sutton Park, Sutton Green, Guildford, England, GU4 7QL
Company number: 16668912
Email: office@cloudnineconstruction.co.uk

2. Personal Data We Collect

We may collect the following types of information:

a) Information you provide

  • Name

  • Email address

  • Phone number

  • Details you submit via our contact form

  • Newsletter sign-up details

  • Any other information you voluntarily provide

b) Automatically collected data

When you use our website, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on pages

  • Cookies (see Cookie Policy)

This data helps us improve website performance and user experience.

3. How We Use Your Information

We use your personal data for the following purposes:

a) To respond to enquiries

To answer questions, provide quotes, and communicate with you about projects.

b) To send marketing communications (newsletter)

If you sign up for our newsletter, we will send:

  • News, updates, or project information

  • Occasional marketing communications

You can unsubscribe at any time using the link in every email.

c) To improve our website

Analytics data helps us understand how people use our website.

d) To meet legal or regulatory obligations

If required by law or to defend legal claims.

4. Legal Basis for Processing

Under UK GDPR, our lawful bases are:

  • Consent – for marketing emails/newsletter

  • Legitimate interests – for responding to enquiries, improving the website, and operating our business

  • Legal obligation – where required by law

5. How We Store and Protect Your Data

We take data protection seriously and use appropriate technical and organisational measures such as:

  • Secure servers

  • Encrypted connections (SSL/HTTPS)

  • Access controls

  • Regular security monitoring

We only keep data for as long as necessary for the purposes explained in this policy.

6. Sharing Your Data

We do not sell your data.

We may share information with trusted third parties who help us operate our business, such as:

  • Email newsletter providers (e.g., Mailchimp or similar)

  • Website hosting providers

  • Analytics platforms (e.g., Google Analytics)

These providers only process data on our instructions and in compliance with UK GDPR.

7. Your Rights

You have the following rights regarding your personal data:

  • Right to access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent at any time (for newsletters)

To exercise your rights, contact us at: office@cloudnineconstruction.co.uk

8. Cookies

Our website uses cookies to improve your experience.
For details on how we use cookies and how to manage them, please see our Cookie Policy.

9. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to read their policies.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: office@cloudnineconstruction.co.uk
Address: Manor House Sutton Park, Sutton Green, Guildford, England, GU4 7QL